Why Healthcare Delivery Organizations Are Investing in Telehealth during COVID-19 Crisis

March 20, 2020

In the world of digital, the speed of communication is faster than ever, and it’s no different for video conferencing. Telehealth enables patients to use video solutions remotely from the comfort of their own home, removing the need to visit a doctor’s office, clinic, or hospital.


A report by the American Hospital Association stated technologies such as Telehealth can help health systems combat professional shortages in hospitals. “Labor is the largest single cost for most hospitals, and the workforce is essential to the critical mission of providing life-saving care,” the report noted. “Although there are challenges, there are also opportunities to improve care, motivate and re-skill staff, and modernize processes and business models that reflect the shift toward providing the right care, at the right time, in the right setting.” Telemedicine marketing is estimated to be worth more than 79 billion by the end of 2021.


It’s clear that video-enabled care is becoming a critical cornerstone of healthcare delivery as an ever-increasing remote workforce continues to grow, with over 75% of respondents operating or planning to launch Telehealth services in the near future. According to respondents, improved patient outcomes and cost prevention are the key drivers as to why healthcare organizations are adopting telehealth solutions. Out of those surveyed, 60% reported positive results from current telehealth solutions, noting better-than-expected efficiency, timeliness of care, ROI, and patient health. Satisfaction scores spiked for video-enabled solutions, reaching 83% for virtual visits, 84% for acute care management, and 90% for chronic health support.


Syntela for Telehealth creates numerous benefits for customers, including:


  • Easy-to-use unified video, web, and audio content sharing
  • Chat platform while viewing and listening to a presentation
  • Seamless integration and service focused on secure telehealth workflows; scheduling, information exchange, support, electronic medical records, and analytics
  • Encrypted and secure; HIPAA compliant
  • One solution for telehealth and enterprise healthcare use cases
  • Multifunctional uses for home healthcare, virtual patient care workflows, remote patient monitoring, remote specialist visits, health education, care coordination, team meetings and chats, and more
  • Consistent high-quality service, even in low-bandwidth environments, anywhere, anytime

Quality video conferencing is vital to telehealth program success. The healthcare industry cannot tolerate poor connections and poor video quality. Streamlining workflow makes data collection easier for clinicians and interoperability with existing tools cuts back on overall costs because organizations don’t have to spend as much time with the patient logging into and out of different tools.


Secure, user-friendly, and reliable video conferencing tools are critical to the success of telehealth programs. Video tools that integrate with other aspects of health IT infrastructure, like Syntela, are extremely valuable, especially as interoperability between healthcare applications becomes more important for streamlining workflow.


Solutions like Syntela Conferencing, allow patients and doctors to set up a video meeting within minutes, using the web browser, application, or mobile device of their choice, experiencing the same quality of care and trust as if they were in person. Syntela provides unsurpassed convenience and quick, private healthcare experience for patients regardless of their location. We help connect patients with physicians, physicians with physicians or physicians with research institutions with modern one-touch technologies including audio, web and video platforms that can be integrated into your current systems.

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